Soda peak customer service here means two desks, described below. Everything below comes from this site's own contact, shipping and returns pages. Where a fact is missing, such as call-back times, we say it is not published.
Quick answer
Soda peak customer service runs through two desks. Call the order desk on +1 (302) 200-3480 for orders, tracking, changes and refunds. Write to the website inbox, [email protected], about pages, privacy and press; it replies Monday to Friday, 9am to 5pm ET. Have your order ID ready. Medical questions go to a doctor.
Key facts
- Order desk phone: +1 (302) 200-3480, for existing orders, tracking, changes and refunds.
- Website inbox: [email protected], Monday to Friday, 9am to 5pm ET, for pages, typos, privacy and press.
- Office: 222 Broadway, Suite 1901, New York, NY 10038.
- Returns address: 270 Lafayette Street, Suite 1203, New York, NY 10012. You pay return shipping.
- Refund timing: 3 to 5 business days after the return is logged, then 5 to 10 days on your card.
- Not published: order desk hours, call-back times and the number of guarantee days on this site.
Who answers soda peak customer service calls?
The order desk does. It is the number in the footer of every page and on the contact page: +1 (302) 200-3480. It is the first stop for four things: a new order, tracking, a change to an order and a refund. The hours for this phone line are not published, so if you reach voicemail, try again in normal office hours and leave your order ID.
The second desk is the website inbox. It is not for orders. It is for questions about these pages, such as a typo or a missing fact, and for privacy and press questions.
Which desk should you pick for your question?
Match the question to the desk before you write. The table is short on purpose.
| Your question | Best desk | Have ready |
|---|---|---|
| Where is my parcel? | Order desk | Order ID and order email, for tracking |
| I want to change an order | Order desk | Order ID |
| I want a refund | Order desk, then post the bottles | Order ID, full name, email |
| The bottle looks different or the seal is broken | Order desk | Photo, order ID, lot code from the base |
| A page has an error | Website inbox | The page address and the line |
| Privacy or press | Website inbox | Your request and a reply address |
| I feel unwell | Your doctor first | The bottle |
What should you have in your hand before you call?
Short, prepared calls go best. Gather these items first.
- Your order ID. Every change, tracking check and refund starts from it.
- The email you used to order. The order email holds the order ID and the tracking link.
- The bottle, if you have it. The lot code and best-before date, when shown, are on the base.
- Your question in one sentence, and the answer you want.
- A pen. Write down the name of the person, the date and what they promise.
If you cannot find the order email, check your spam folder. The tracking number is in that email.
How does soda peak customer service handle returns and refunds?
The steps are published on the shipping and returns page. First, call the order desk and give your order ID. Second, pack the bottles with a note that has your full name, email and order ID. Third, mail them to the returns address, using a tracked service, because you pay the postage. Fourth, wait: refunds are processed 3 to 5 business days after the return is logged, and then usually take another 5 to 10 days to reach your card.
The money-back guarantee itself is printed on the marketplace listing at checkout. The number of days is on that listing, not on our pages, so read it before you pay and keep a screenshot.
What if your parcel looks wrong when it arrives?
Do not take a capsule. Check the safety seal, the Vitalifes mark, the words Supports Healthy Muscle and Advanced Formula, the 60-capsule count and the eight ingredients on the back. If anything differs, or the seal is torn or missing, keep the bottle closed and call the order desk with your order ID and a clear photo.
The bottle's own caution says the same: do not use it if the safety seal is damaged or missing.
What does soda peak customer service not do?
It does not give medical advice. The people at an order desk cannot read your history or your medicines, and they should not try. If you want to know whether SodaPeak suits you, ask a doctor or a pharmacist and show them the bottle. The disclaimer page lists who should check first.
It also does not set the price on this site. The price is shown at checkout. And it cannot speak for other sellers. If you bought from another shop, ask that shop.
What should you do if you think SodaPeak caused a problem?
Stop taking it and speak to your doctor first. Then call the order desk with your order ID and the lot code, so that the seller has a record. A report to the FDA through its MedWatch program is another option, because the agency uses such reports to watch products that are already on the market. If symptoms are serious, seek emergency care and call the shop later.
How do you complain or give feedback?
Start with the order desk, and be calm and specific. If the problem is about a page on this site, use the website inbox. Our review process page has a link to report an error, and corrections are made on the page they affect.
The time a reply takes is not published, and we will not guess a number. Write down the date you called or wrote, and follow up if you hear nothing.
What are the label, price and guarantee facts at a glance?
SodaPeak contact, label and guarantee facts in one place.
| Item | What is printed or published |
|---|---|
| Order desk | +1 (302) 200-3480 (orders, tracking, order changes, refunds) |
| Website inbox | [email protected]; Monday to Friday, 9am to 5pm ET |
| Office | 222 Broadway, Suite 1901, New York, NY 10038 |
| Returns address | 270 Lafayette Street, Suite 1203, New York, NY 10012 |
| Price | Shown at secure checkout |
| Guarantee | As printed on the listing at checkout |
| Return shipping | Paid by the buyer |
Frequently asked questions
What number do I call for SodaPeak customer service?
Call the order desk at +1 (302) 200-3480 about existing orders, tracking, changes and refunds.
What are the SodaPeak customer service hours?
The website inbox answers Monday to Friday, 9am to 5pm ET. The hours of the order desk phone line are not published.
How can I claim a refund on SodaPeak?
Call the order desk with your order ID, mail the bottles with a note of your name, email and order ID to the returns address, and pay the postage. Refunds take 3 to 5 business days to process after the return is logged.
Where do I send returns?
270 Lafayette Street, Suite 1203, New York, NY 10012. Use a tracked service, because you pay the return shipping.
Can customer service tell me if SodaPeak is safe for me?
No. They cannot read your medical history. Ask your doctor or pharmacist and show them the bottle.
How do I find my tracking number?
It is in your order email. If you cannot find it, check your spam folder or call the order desk with your order ID.
Our view
Our view: soda peak customer service is a plain, two-desk setup, and that is a good thing. You know which number to call, which address to mail to and how long refunds take once a return is logged. What is missing is order desk hours and call-back times, and we say so rather than invent them.
To get the best from it, keep your order email, write the date of every call and read the guarantee days at checkout. For anything about your body, talk to a doctor.
Next steps: the home page lists the packs, our shipping and returns page explains the policy side, and sodapeak official website guide picks up from here. Treat this guide as general reading only; SodaPeak is a dietary supplement that the FDA has not approved.
Last updated November 4, 2026. Written by the Sodapeake Editorial Desk. Medically reviewed by Dr. Gianna Link, MD, PhD on October 23, 2026.
