Shipping, returns & guarantee
Everything after you click buy, in plain words.
Written by the Sodapeake Editorial Desk · Medically reviewed by Dr. Gianna Link, MD, PhD · Revised
Shipping
- Orders ship from the United States unless the sales page says otherwise.
- Your tracking number is in your order email.
- Delivery questions: ask the order desk, whose number sits in the footer.
Guarantee
The guarantee is as printed on the marketplace listing at checkout. To claim it, call the order desk with your order ID. It’s a purchase policy, not a medical promise.
How to return
- Phone the order desk (number in the footer) and give your order ID.
- Pack the bottles with a note: your full name, email and order ID.
- Mail to 270 Lafayette Street, Suite 1203, New York, NY 10012.
- Use a tracked service. You pay return shipping.
Refund timing
| After your return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Keep | Your order email and return tracking |
Check your bottle
If your bottle shows a lot number and best-before date, they’re on the base. To match it to your order, call the order desk.
| Lot reference | SOD-26/SO-5376 |
|---|---|
| CoA reference | SOD-5376-26-SO |
