Shipping, returns & guarantee
Everything after you click buy, in plain words.
Shipping
- Orders ship from the United States unless the sales page says otherwise.
- Your tracking number is in your order email.
- Delivery questions: +1 (302) 200-3480.
Guarantee
The guarantee is as printed on the marketplace listing at checkout. To claim it, call +1 (302) 200-3480 with your order ID. It’s a purchase policy, not a medical promise.
How to return
- Call +1 (302) 200-3480 with your order ID.
- Pack the bottles with a note: your full name, email and order ID.
- Mail to 270 Lafayette Street, Suite 1203, New York, NY 10012.
- Use a tracked service. You pay return shipping.
Refund timing
| After your return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Keep | Your order email and return tracking |
Check your bottle
If your bottle shows a lot number and best-before date, they’re on the base. To match it to your order, call +1 (302) 200-3480.
| Lot reference | SOD-26/SO-5376 |
|---|---|
| CoA reference | SOD-5376-26-SO |
